Customer Focus

Making Services Easy to Use

Where and how do your customers find out information about your services?

Are you providing the right information to help your customers?

Do you seek a stronger rapport with your customers?

Our Easy-to-Use audit will look at the information you are making available to your customers. We measure the effectiveness of your information at first hand and make recommendations where required.

We provide a fresh pair of eyes (and ears) observing your services from a customers' perspective.

Marketing Strategies

Bestchart will help you promote your services to both existing and new customers.

Bestchart can provide can provide you with a strategy for marketing your services with ideas tailored to suit your style of operation and your budget.

Bestchart can assist with project management and the implementation of changes. Ongoing supervision is available in a format that suits you.

Network Review, Design and Improvement

Service networks tend to evolve piecemeal over a period of time resulting in consequential inefficiencies. Bestchart can review your network and suggest various revisions to enhance its performance while making the most of your resources.

Drawing on our experience Bestchart can study passenger trends and make suggestions as to how a service network can be made more attractive and less confusing. Often simplification can encourage ridership.